customer-support-handler
Handle customer inquiries and provide support assistance
When & Why to Use This Skill
The Customer Support Handler is a versatile Claude skill designed to automate and enhance customer service workflows. It streamlines the process of responding to inquiries, providing accurate product information, and performing initial troubleshooting. By integrating with knowledge bases, it ensures customers receive clear, concise, and relevant assistance while intelligently routing complex issues to the appropriate human teams for resolution.
Use Cases
- Automated FAQ Resolution: Instantly answer common customer questions regarding product features, pricing, and policies using verified knowledge base data.
- First-Line Technical Support: Provide step-by-step troubleshooting guidance for common user issues to reduce the load on technical support teams.
- Smart Inquiry Routing: Analyze incoming support requests to identify complexity and department requirements, ensuring tickets are escalated to the correct specialists with full context.
- Product Information Concierge: Act as a 24/7 assistant that helps potential customers understand product specifications and use cases during their discovery phase.
| name | Customer Support Handler |
|---|---|
| description | Handle customer inquiries and provide support assistance |
Customer Support Handler
DEMONSTRATE ONLY - Template skill for testing purposes
Purpose
This skill enables agents to:
- Respond to customer inquiries
- Provide product information
- Handle basic troubleshooting
- Route complex issues appropriately
Instructions
When handling customer support:
Understand the inquiry
- Read the customer's question carefully
- Identify the type of support needed
- Check customer context and history
Provide assistance
- Answer questions clearly and concisely
- Offer relevant solutions
- Provide step-by-step guidance when needed
Escalate when necessary
- Recognize issues beyond scope
- Transfer to appropriate team
- Document escalation details
Example Workflow
1. Receive customer inquiry
2. Analyze request type
3. Search knowledge base
4. Formulate response
5. Deliver solution
6. Confirm resolution
Limitations
This is a mock skill for demonstration only. Actual implementation would require integration with support systems, knowledge bases, and ticketing platforms.