incident-responder
Manage production incidents with structured response, debugging, and post-mortem documentation
When & Why to Use This Skill
The Incident Responder skill is a comprehensive framework designed for SRE and DevOps teams to manage production outages with precision. It streamlines the entire incident lifecycle—from initial triage and severity assessment to guided resolution and the generation of detailed post-mortem reports. By enforcing structured workflows, it helps organizations minimize system downtime, improve communication during crises, and ensure long-term reliability through data-driven root cause analysis.
Use Cases
- Rapid Incident Triage: Automatically classify the severity (SEV1-4) of a site outage and identify the impact scope to notify the correct stakeholders immediately.
- Guided Debugging and Containment: Assist engineers during active incidents by following structured steps to identify root causes and implement containment fixes to restore services.
- Automated Post-Mortem Documentation: Generate professional incident reports, including timelines and '5 Whys' analysis, to document lessons learned and track preventive action items.
- Team Coordination: Rally required responders and maintain a consistent communication flow during high-pressure service disruptions.
| name | Incident Responder |
|---|---|
| slug | incident-responder |
| description | Manage production incidents with structured response, debugging, and post-mortem documentation |
| category | technical |
| complexity | advanced |
| version | "1.0.0" |
| author | "ID8Labs" |
Incident Responder
Handle production incidents with urgency and precision. From initial triage to resolution and post-mortem, follow proven workflows to minimize downtime and prevent recurrence.
Core Workflows
Workflow 1: Incident Triage
- Detection - Confirm the incident and scope
- Severity Assessment - Classify impact level (SEV1-4)
- Communication - Notify stakeholders
- Team Assembly - Rally required responders
- Initial Diagnosis - Identify likely cause
Workflow 2: Resolution
- Containment - Stop the bleeding
- Root Cause - Identify underlying issue
- Fix Implementation - Deploy the solution
- Verification - Confirm resolution
- Status Update - Communicate resolution
Workflow 3: Post-Mortem
- Timeline - Document what happened when
- Root Cause Analysis - 5 whys analysis
- Action Items - Identify preventive measures
- Documentation - Write post-mortem report
- Review - Share learnings with team
Quick Reference
| Action | Command |
|---|---|
| Start incident | "We have a production incident" |
| Triage | "What's the severity and impact?" |
| Post-mortem | "Create post-mortem for incident" |