support
Support - help center, tickets, docs. Use when building support.
When & Why to Use This Skill
This Claude skill provides a comprehensive framework for building modern customer support infrastructure, including help centers, ticketing systems, and documentation. Built on Next.js and Resend, it emphasizes a 'self-service first' philosophy, ensuring users find answers quickly while providing support agents with deep user context (plan, usage, and actions) to resolve complex issues efficiently and build long-term trust.
Use Cases
- Developing a self-service help center to reduce support volume by allowing users to find answers independently.
- Building an integrated ticketing system that automatically captures user state and recent actions for faster troubleshooting.
- Implementing automated email workflows using Resend to manage support tickets and set clear response time expectations.
- Creating a documentation-driven support strategy that identifies product friction points and converts common queries into permanent knowledge base articles.
| name | support |
|---|---|
| description | Support - help center, tickets, docs. Use when building support. |
Support Guideline
Tech Stack
- Framework: Next.js (with Turbopack)
- Email: Resend
Non-Negotiables
- Self-service must be prioritized over contact forms
- Support context must include user state (plan, usage, recent actions)
- Response time expectations must be set and met
Context
Support is where trust is won or lost. Users who need help are often frustrated — the support experience either deepens their trust or confirms their fears.
Great support isn't just fast responses — it's making users not need support in the first place. Every support ticket is a signal that something in the product could be clearer.
Driving Questions
- What are the most common support requests and can they be self-served?
- What context does support need that they don't have?
- Where does the product create confusion that leads to support tickets?
- How would we handle a surge in support volume?
- What would make users feel supported before they ask for help?