minimal-helpdesk-distributed
Example Skill packaged as a standalone Maven artifact
When & Why to Use This Skill
The minimal-helpdesk-distributed skill is a specialized Claude agent tool designed to provide instant, read-only access to FAQ and SLA (Service Level Agreement) information. Packaged as a standalone Maven artifact (JAR), it serves as a reusable component for distributed Java applications, allowing AI agents to retrieve critical support documentation efficiently while maintaining a strict security boundary by preventing unauthorized production writes.
Use Cases
- Automated FAQ Support: Enable Claude to instantly answer common customer queries by retrieving pre-defined information from a centralized FAQ repository.
- SLA Verification: Allow AI agents to quickly reference Service Level Agreement terms to provide accurate expectations regarding response times and service standards.
- Distributed Knowledge Integration: Deploy the skill across multiple microservices as a Maven dependency to ensure consistent knowledge retrieval across a distributed architecture.
- Read-Only Support Interface: Provide a safe, non-intrusive way for AI assistants to access helpdesk data without the risk of modifying production records.
| name | minimal-helpdesk-distributed |
|---|---|
| description | Example Skill packaged as a standalone Maven artifact |
Minimal Helpdesk (distributed)
This Skill is packaged as a jar so it can be installed and reused across applications.
Boundary
- In scope: read-only FAQ and SLA information.
- Out of scope: performing production writes.