⬆️Escalations and Handoffs Skills
Browse skills in the Escalations and Handoffs category.
escalation-handler
Handle escalated support issues with structured triage, communication, and resolution processes
convex-agents-human-agents
Integrates human agents into automated workflows for human-in-the-loop interactions. Use this when humans need to respond alongside AI agents, handle escalations, or provide context that AI cannot determine.
expert-routing
领域专家路由。当知识库无法回答用户问题时，根据问题领域查找并通知对应专家。仅在 IM 模式下可用。触发条件：6阶段检索无结果时。
escalation-framework
Use to govern executive involvement, cross-functional response, and risk resolution for at-risk renewals.
escalation
Use to define incident tiers, response protocols, and stakeholder communications.