🎫Ticket Triage and Routing Skills
Browse skills in the Ticket Triage and Routing category.
github-issue-triage
Analyze GitHub issues for the Nx repository and provide assignment recommendations based on technology stack, team expertise, and priority classification rules.
doctor-intake
Convert the user's raw description into a clinically precise intake notesuitable for handoff to another agent or human. Captures symptoms, normalizesterminology, and separates observation from belief.
bug-triage-prioritizer
Triage bug reports by severity, recommend fix order, generate client communication templates, determine whether to charge for fixes, and provide Claude Code prompts to resolve issues quickly.
triage-github-issues
Systematically triage incoming GitHub issues for the docent project
cortex
CLI for managing the Cortex email automation pipeline. Use this skill when the user wants to query emails, check queue status, trigger backfills, view classifications, or manage the email triage system. Triggers on keywords like "cortex", "email pipeline", "queue status", "classification", "backfill", "triage".
ticket-management
Create and manage support tickets throughout their lifecycle
jira-issue-triage-and-routing
This skill should be used when the user asks to "triage issue", "classify ticket", "route jira", "analyze priority", "categorize issue", "determine complexity", "route to agents", or needs guidance on classifying, prioritizing, and routing Jira issues to appropriate agents and workflows.
issue-intake
Issueの初期トリアージスキル。Issueを受け取り、標準化された分析結果（分類・深刻度・影響スコープ・不確実性・次アクション参照）を生成する。GitHub/Jira/Linear等のトラッカーからissue_payload形式で受け取る。トリガー条件:- 「Issue #N を分析して」「このIssueの深刻度は？」「このバグはCritical？」- 「Issue本文を初期トリアージして」「Issueを取り込んで」- 新しいIssueを受け取り、最初の分類・判断が必要な時注意: 根本原因の断定、修正案の確定、優先度の最終決定は行わない（材料提供まで）
github-issue-triage
Analyze GitHub issues for the Nx repository and provide assignment recommendations based on technology stack, team expertise, and priority classification rules.
issue-classification
Configure issue classification for ADWs to route work to the correct templates. Use when setting up automatic classification of GitHub issues into chores, bugs, and features.
positron-intake-rotation
This skill should be used when handling issue intake rotation duties for the Positron repository. It provides workflows for reviewing and organizing new issues, responding to discussions, handling support tickets, and searching for related content. Use this skill when on intake rotation duty, when helping someone with intake tasks, or when learning the intake rotation process.