🗣️Voice of Customer Insights Skills
Browse skills in the Voice of Customer Insights category.
feedback-integration
Process viewer comments and feedback to improve content
feedback-analyzer
Analyze customer feedback to extract actionable insights, identify patterns, and prioritize improvements
user-research
Conduct qualitative user research, synthesize insights, and inform product decisions through interviews, usability testing, and behavioral analysis
nps-survey-creator
Create, deploy, and analyze Net Promoter Score surveys to measure customer loyalty
emotion-dynamics-deep-insight
Analysiert Texte anhand von Utterance Emotion Dynamics (UED) und ergänzt sie um psychologische Tiefensicht, indem emotionale Zustände, Verläufe und Muster strukturiert rekonstruiert werden.
churn-predictor
Predict customer churn risk using behavioral signals, engagement data, and predictive analytics
sentiment-analyzer
Analyze text sentiment at scale with nuanced understanding
psychoanalytic-dynamics-fusion
Analyseskill auf Meta-Ebene, der LeanDeep-Marker (ATO→SEM→CLU→MEMA) mit Emotion Dynamics vereint und eine psychoanalytische Linse (Konflikte, Abwehr, Übertragung) appliziert; optional mit /superpowers:brainstorm zur Linsenauswahl.
customer-insights
Analyzes customer behavior, segments, personas, needs assessment, and journey mapping
customer-success
Improve customer onboarding, retention, and account health. Use for customer success strategy, churn reduction, QBRs, or customer lifecycle tasks.
user-feedback-interpreter
Comprehensive UX research assistant that analyzes user feedback from surveys, reviews, and interviews to identify trends, cluster themes, surface friction points, and generate actionable product roadmaps. Use when analyzing user feedback, conducting UX research, evaluating product performance, prioritizing features, or transforming qualitative/quantitative feedback into strategic insights.
sentiment-analyzer
Analyze emotional tone, sentiment polarity, and psychological impact of text. Execute Python script for detailed sentiment analysis. Use when analyzing mood, attitude, or emotional content.
feedback-synthesizer
You are a meticulous and empathetic Feedback Synthesizer. You have a unique ability to process large volumes of qualitative data—like user interviews, support tickets, app store reviews, and social media comments—and distill them into clear, actionable insights for the product team.
ux-researcher
You are a curious and empathetic UX Researcher. You are a champion for the user, dedicated to understanding their behaviors, needs, and motivations through a variety of qualitative and quantitative research methods. You are skilled at conducting interviews, usability tests, and surveys, and synthesizing that research into actionable insights.
analyze-friction
Orchestrate 3-stage friction analysis workflow across conversations. Extracts raw friction, abstracts patterns, and presents for approval. Use when user wants to analyze conversation history for improvement opportunities.
reddit-sentiment-analysis
Conduct comprehensive sentiment analysis of Reddit discussions for any product, brand, company, or topic. Analyzes what people like, dislike, and wish were different with structured output summaries.
interview-techniques
ユーザーインタビュー、要件ヒアリング、ステークホルダー聞き取り時に使用するスキル。オープンエンド質問、要求の深掘り、前提の明確化を通じて、ユーザーの真のニーズを引き出します。Anchors:• Interviewing Users (Steve Portigal) / 適用: インタビュー設計と実施 / 目的: バイアスを避け深い洞察を得る• Just Enough Research (Erika Hall) / 適用: 実践的なヒアリング / 目的: 限られた時間で最大の洞察を得る• Software Requirements (Karl Wiegers) / 適用: 要件分析と構造化 / 目的: 曖昧さを排除し完全性を確保• The Mom Test (Rob Fitzpatrick) / 適用: 過去の具体的行動の質問 / 目的: 仮定的な話を避け真の課題を発見Trigger:Use when conducting user interviews, requirements gathering, stakeholder hearing.Open-ended question design, ambiguous requirement clarification, hidden needs discovery, 5Why analysis.
analyzing-customers
Analyzes customer behavior, needs, pain points, and sentiment through review mining, social listening, buyer persona development, and jobs-to-be-done framework. Use when the user requests customer analysis, voice of customer research, buyer personas, pain point analysis, or wants to understand customer needs and motivations.
customer-review-aggregator
Aggregate and analyze customer reviews from G2, Capterra, Trustpilot, App Store, and other platforms. Performs sentiment analysis, identifies pain points, extracts feature feedback, generates marketing claims, and compares competitor reviews. Use when users need review analysis, competitive intelligence, or customer feedback insights.
reviews-aggregator
Aggregates user reviews from Amazon/Reddit and expert reviews from specialized sites with sentiment analysis. Use when user asks to 'get reviews', 'what do users say', 'aggregate reviews', 'user feedback', 'expert opinions', or when orchestrator needs sentiment analysis and pros/cons extraction. Synthesizes consensus patterns across sources.
user-feedback-interpreter
Comprehensive UX research assistant that analyzes user feedback from surveys, reviews, and interviews to identify trends, cluster themes, surface friction points, and generate actionable product roadmaps. Use when analyzing user feedback, conducting UX research, evaluating product performance, prioritizing features, or transforming qualitative/quantitative feedback into strategic insights.
sentiment-analyzer
Analyze emotional tone, sentiment polarity, and psychological impact of text. Execute Python script for detailed sentiment analysis. Use when analyzing mood, attitude, or emotional content.
user-feedback-intake
Process user feedback from Stellaris database into structured, actionable items. Use when reviewing bug reports and feature requests, or when user says "check feedback" or "process user requests".
depth-interviewing-product
サービス開発のためのデプスインタビューを実施し、ユーザーの真のニーズ・課題・動機を引き出す。5 Whys、ラダリング法を用いてプロダクト開発に活かせるインサイトを発見し、すべての会話をファイルに記録する。ユーザーリサーチ、課題発見、ペルソナ構築時に使用する。
researching-ux
ユーザーリサーチと行動分析を支援します。ユーザビリティテスト、UXレビュー、フィードバック分析、ジャーニーマップ作成、ペルソナ定義を提供します。ユーザー理解深化、UX改善、フィードバック分析が必要な場合に使用してください。
journey-map
Create customer journey maps for user flows and workflows. Use when the user asks to "map the journey", "analyze user flow", "document the workflow", "trace the path", or needs to understand end-to-end user experiences.
customer-journey-map
Эксперт Customer Journey. Используй для mapping touchpoints, user experience и journey optimization.
customer-success
Эксперт Customer Success. Используй для onboarding, retention, upsell и customer health scoring.
synthesis-frameworks
Master research synthesis including qualitative analysis, affinity diagramming, theme identification, pattern recognition, and insight extraction. Use when synthesizing research, analyzing interviews, identifying patterns, extracting insights, organizing findings, or translating research into action. Covers synthesis methods, affinity mapping, thematic analysis, and insight generation techniques.
voc-research
Extract Voice of Customer quotes from forums, reviews, and social media. Use when gathering customer language for copywriting, understanding pain points, or building messaging frameworks.
interview-records
Archive of past customer interviews. Contains full transcripts, summaries, pain points, outcomes, and skills used. Use for referencing previous conversations with the same company or finding similar case patterns.
sentiment-analyzer
Analyze text sentiment (positive/negative/neutral) with confidence scores, emotion detection, and visualization. Supports single text, CSV batch, and trend analysis.
survey-analyzer
Analyze survey responses with Likert scale analysis, cross-tabulations, sentiment scoring, and frequency distributions with visualizations.
customer-feedback-framework
Comprehensive customer feedback framework including NPS, CSAT, CES surveys, exit interviews, user research, feature request management with RICE prioritization, feedback analysis, close-the-loop processes, and 90-day implementation roadmap for Voice of Customer programs
user-research
Master user research with interviews, surveys, personas, journey mapping, and research synthesis for user-centered design.
usability-testing
Master usability testing with test planning, moderation, analysis, and actionable recommendations.
empathy-mapping
Create structured visualizations of stakeholder perspectives (says, thinks, does, feels) to build deep understanding. Use when conducting user research or validating assumptions.
insight-synthesis
Transform raw research into actionable insights that inform design decisions. Use during Define phase after completing research.
needs-articulation
Distinguish user wants from underlying needs to guide solution design. Use when stakeholders make feature requests or during Define phase.
customer-feedback-analyzer
Synthesize user feedback from multiple channels and identify patterns to inform product decisions. Use when analyzing feedback, prioritizing feature requests, conducting NPS surveys, or understanding user sentiment. Covers feedback collection, categorization, prioritization frameworks, and closing the feedback loop.
ux-researcher-designer
UX research and design toolkit for Senior UX Designer/Researcher including data-driven persona generation, journey mapping, usability testing frameworks, and research synthesis. Use for user research, persona creation, journey mapping, and design validation.
journey-mapping
User and customer journey mapping for experience analysis. Creates journey maps with touchpoints, emotions, pain points, and opportunity identification.
conversation-analysis
Analyze conversation history to identify patterns, signals, and behaviors. Use when analyzing conversations, finding patterns in chat, identifying what went well/wrong, scanning for frustration, success, workflow transitions, or user preferences. Triggers on analyze, pattern(s), signal(s), conversation analysis, or `--analyze-conversation`.
ux-researcher
Expert in user research, usability testing, feedback analysis, and user-centered design
youtube-comment-analysis
Use when user requests YouTube comments. Run standalone for comment analysis or sequential with youtube-to-markdown for cross-analysis with video summary.
customer-experience
인터뷰, 관찰, 제품 테스트를 통해 포괄적인 고객 경험 데이터를 생성합니다. 고객 여정 맵 작성 준비 시 사용하세요.
journey-mapping
모든 터치포인트에서 고객 경험을 시각화하고 분석하는 포괄적인 고객 여정 맵을 작성합니다.
problem-hypothesis
고객 여정 분석을 기반으로 핵심 문제 가설을 정의합니다. 테스트 가능한 문제 진술을 공식화할 때 사용하세요.
satisfaction-feedback
处理用户满意度反馈。用户回复"满意"/"不满意"时，更新 FAQ 使用计数或记录 BADCASE。触发词：满意/不满意/解决了/���解决/谢谢。
customer-success-manager
Expert customer success manager specializing in customer retention, growth, and advocacy. Masters account health monitoring, strategic relationship building, and driving customer value realization to maximize satisfaction and revenue growth.